GOLO Logistics Partner
Privacy Policy

1. Introduction

This Privacy Policy explains how Keren Edge Solutions Pvt Ltd (“Golo Logistics”, “we”, “us” or “our”) collects, uses, stores, shares and otherwise processes personal data when you register for or use the GOLO Logistics Partner application and related services.

This Policy should be read with the GOLO Logistics Partner Terms & Conditions.

2. Personal Data We May Collect

We collect personal data necessary to provide, manage, and verify logistics partner services. This includes:

• Registration and verification data: name, phone number, email address, address where needed, profile photograph where needed, date of birth where required, identity and address documents, driving licence and vehicle documents where applicable, and verification results.
• Payment data: bank account holder name, bank account number, IFSC, supported UPI ID or other payout destination, payment references, earnings, incentives, adjustments, payout history and tax information where required.
• Location and assignment data: device location where permission is granted and the relevant feature requires it, pickup and delivery locations, timestamps, assignment status, distance or route information, proof-of-delivery information and delivery-related photographs where required.
• Device and usage data: device type, operating system, app version, technical identifiers, IP address, diagnostic logs, crash reports, login activity and security events.
• Support and communications data: complaints, messages, information supplied to customer support, and records of relevant communications where lawfully collected.

3. Purposes of Processing

We may process personal data to create and administer your account; verify identity and eligibility; facilitate assignment allocation and delivery-related services; coordinate with merchants and customers; calculate and pay earnings; maintain transaction and tax records; provide support; investigate complaints, suspected fraud or security incidents; improve app reliability; send service-related notices; and comply with legal obligations or establish, exercise or defend legal claims.

We will not process personal data for an unrelated purpose in a manner inconsistent with this Policy and applicable law. Where consent is the required legal basis, we will request it and provide a way to withdraw it, subject to legal and operational consequences.

4. Location Data

Location data may be used for assignment allocation, navigation, pickup and delivery coordination, distance estimation, status verification, support, safety and fraud prevention.

Location collection depends on app functionality, device permissions and the settings you choose. If a feature requires background location access, the app should explain the requirement and request the relevant device permission. Disabling location permissions may prevent certain features from working.

5. How We Share Personal Data

We share personal data only on a strictly necessary and lawful basis with the following parties:

• Merchants: relevant information needed to coordinate an assignment, such as your name, delivery status and contact details where necessary.
• Customers: relevant delivery information, such as your first name, status updates and an appropriately protected contact method where supported. Identity documents and complete bank details are not ordinarily shared with customers.
• Service providers: vendors supporting hosting, maps, navigation, payment processing, identity verification, communications, customer support, security and technical maintenance, subject to appropriate arrangements.
• Authorities and other parties: information disclosed where required by law or lawful process, or reasonably necessary to investigate suspected fraud, protect safety, enforce applicable terms, or establish or defend legal claims, subject to applicable law.
• Corporate transactions: information may be transferred as part of a merger, restructuring, acquisition or transfer of relevant operations, subject to applicable legal requirements and appropriate safeguards.

6. Payment Security

Golo Logistics uses payout details to process eligible earnings and maintain transaction records. Payment service providers may process information under their own applicable privacy policies.

7. Retention

We retain personal data for as long as reasonably necessary for the purposes described in this Policy, including account administration, payout processing, accounting and tax records, complaint resolution, fraud prevention, security and compliance with law.

Different data categories may have different retention periods. Information may be retained longer where required by law or reasonably necessary to establish, exercise or defend legal claims. When information is no longer required, we will delete it or anonymise it, subject to legal requirements and technical limitations.

8. Security

We will implement reasonable technical and organisational safeguards appropriate to the nature of the personal data and the risks involved. These may include access controls, authentication, secure transmission, monitoring, backups and restricted access.

No electronic system can be guaranteed to be completely secure. We will respond to personal data breaches and provide notices where required by applicable law. You should protect your credentials and promptly report suspected unauthorised access.

9. Your Rights and Choices

Subject to applicable law and the requirements in force, you may be able to request access to information about personal data processed about you, correction or updating of inaccurate data, erasure where applicable, withdrawal of consent where processing relies on consent, and grievance redressal. Other rights may apply under the law.

To protect your account, we may verify your identity before responding. Some information may need to be retained for legal compliance, pending payouts, transaction reconciliation, disputes or fraud prevention.

10. Account Deactivation and Deletion Requests

You may request account deactivation through the app or designated support channel. Deactivation does not automatically result in immediate deletion of all personal data.

Golo Logistics may retain records where required by law or necessary for pending payouts, accounting, disputes, fraud prevention or other lawful purposes. Remaining information will be handled under the applicable retention and deletion process.

11. Third-Party Services and Technologies

The app may use third-party services for maps, payments, verification, messaging, hosting, analytics, diagnostics and security. Those providers may process information under their own terms and privacy policies.

The app may use software development kits or similar technologies for authentication, essential functions, security and performance. Any optional tracking or analytics requiring additional consent will be handled through an appropriate notice or consent mechanism where applicable.

12. Children's Privacy

The logistics partner service is intended only for individuals who meet the minimum legal age and eligibility requirements applicable to the relevant activity. Golo Logistics does not knowingly onboard individuals who do not meet those requirements and will take appropriate action if it becomes aware of a violation.

13. Changes to This Policy

We may update this Policy to reflect changes in services, technology, data practices or legal requirements. Material changes will be communicated through the app or another appropriate channel. Where required by law, we will obtain consent or provide additional notice before the relevant processing changes take effect.

The latest version and its effective date will be made available through the Platform.

14. Privacy Grievances and Contact

For privacy requests, questions or complaints, please reach out through our official channels:

Please provide sufficient information to help identify your account and understand the request. Do not send passwords, OTPs or unnecessary identity documents by email. Golo Logistics will address privacy grievances within applicable legal timelines.

15. Applicable Law

This Policy is intended to operate in accordance with applicable Indian data-protection and other relevant laws, including the Digital Personal Data Protection Act, 2023 and the rules and provisions applicable to the relevant processing activities as they come into force. Nothing in this Policy limits rights that cannot lawfully be restricted.