Terms & Conditions

1. ABOUT GOLO

GOLO provides a digital platform through which customers can discover local businesses, view their products and services, contact businesses, place orders and, where available, use GOLO-enabled payment and logistics services.

Businesses independently list and offer their products and services through the Platform.

Unless specifically stated otherwise, GOLO does not manufacture, own, stock or directly sell the products listed by businesses on the Platform.

The contract for the sale of a product or service is generally between the customer and the respective business/seller. GOLO facilitates the technology and services required to enable the transaction.

2. ELIGIBILITY

You may use GOLO only if you are legally capable of entering into a binding agreement under applicable law.

If you are using GOLO on behalf of another person or organisation, you confirm that you have the authority to do so.

You are responsible for ensuring that the information provided by you is accurate and up to date.

3. ACCOUNT REGISTRATION

Certain GOLO features may require you to create an account.

You agree to:

• provide accurate and complete information;
• keep your account information updated;
• maintain the confidentiality of your login credentials;
• not share your account with another person;
• immediately notify GOLO if you believe your account has been accessed without your permission.

You are responsible for activities carried out through your account unless the activity occurred due to circumstances for which you are not responsible.

GOLO may suspend or restrict an account where there is a reasonable basis to believe that the account is being misused, fraudulent activity is occurring, or these Terms are being violated.

4. DISCOVERY OF BUSINESSES AND PRODUCTS

GOLO allows customers to search and discover local businesses and products based on information available on the Platform.

Product information may include:

• product name;
• description;
• images;
• price;
• available quantity;
• variants;
• business information;
• location;
• applicable taxes;
• stock;
• delivery information; and
• other information provided by the business.

Businesses are responsible for the accuracy and completeness of the information they provide.

Product availability and prices may change from time to time.

The display of a product on GOLO does not by itself guarantee that the product will remain available until the order is placed or fulfilled.

5. BUSINESS CONTACT AND COMMUNICATION

GOLO may allow customers to contact businesses through features such as calls, chat or other communication methods.

When you contact a business through GOLO:

• you agree to use the communication facility only for legitimate purposes;
• you must not use it for harassment, spam, fraud, abuse or unlawful activities;
• you must not misuse business contact information obtained through the Platform.

GOLO may restrict access to communication features where misuse is detected.

Businesses are independently responsible for their responses, representations and communications with customers.

6. PLACING AN ORDER

When you place an order through GOLO, you are submitting a request to purchase the selected products from the relevant business.

An order may be subject to confirmation by the business. Depending on the order type, the business may:

• accept the order;
• reject the order;
• request clarification;
• inform you that one or more items are unavailable; or
• provide an alternative where applicable.

An order is considered confirmed only when the applicable confirmation is communicated through the Platform.

GOLO may cancel or restrict an order in circumstances including suspected fraud, technical errors, incorrect pricing, unavailability, violation of these Terms, or circumstances beyond reasonable control.

7. PRODUCT AVAILABILITY

Products listed on GOLO are subject to availability.

A business may determine that an item is unavailable after receiving an order.

If an ordered item is unavailable, the applicable order may be modified, partially fulfilled, cancelled or refunded according to the applicable order and refund process.

Where the business cannot fulfil an order and payment has already been made, the applicable refund will be processed in accordance with GOLO's refund policy and the circumstances of the order.

8. PRICES, TAXES AND CHARGES

The price displayed on the Platform may include or exclude applicable taxes, delivery charges, platform/service charges or other applicable charges, as indicated during checkout.

The final payable amount will be displayed before you complete payment.

Prices may change before an order is confirmed.

Where applicable, taxes will be charged in accordance with applicable law.

Any GST invoice or tax document relating to a product or sale will be issued by the relevant seller/business where required by applicable law.

9. GST DETAILS

Where the applicable order flow allows you to provide a GSTIN for business purchases, you are responsible for entering a valid and accurate GSTIN and related billing information.

GOLO may transmit the information provided by you to the relevant business for invoicing and order fulfilment.

GOLO does not guarantee that a customer will be eligible to claim any particular GST input tax credit or other tax benefit. Such eligibility depends on applicable tax laws and the customer's circumstances.

You should verify your GST details before completing an order.

10. PAYMENTS

GOLO may provide payment facilities through third-party payment service providers or other authorised payment mechanisms.

You agree to provide accurate payment information and use a payment method that you are authorised to use.

GOLO does not store sensitive payment credentials such as complete card details unless specifically permitted and handled in accordance with applicable law and security standards.

Payment processing may be subject to the terms and privacy policies of the applicable payment service provider.

An order may not be considered successfully paid until payment confirmation is received by the applicable systems.

11. DELIVERY AND LOGISTICS

GOLO may provide or facilitate logistics and delivery services for eligible orders.

Delivery availability, charges, estimated delivery times and service areas may vary depending on:

• business location;
• customer location;
• product characteristics;
• package size or weight;
• delivery partner availability;
• operating hours;
• traffic and weather conditions; and
• other operational circumstances.

Any delivery time displayed on GOLO is an estimate unless expressly stated otherwise.

Delays may occur due to circumstances beyond the reasonable control of GOLO, the business or the delivery partner.

For certain products, delivery may require special handling because of their size, weight, nature or other characteristics.

Logistics Partners: Independent delivery partners providing fulfillment services are governed by the dedicated Logistics Partner Terms & Conditions and Logistics Partner Privacy Policy.

12. DELIVERY ADDRESS AND CUSTOMER RESPONSIBILITY

You are responsible for providing an accurate delivery address and reachable contact information.

You should ensure that:

• the delivery location is accessible;
• someone is available to receive the order where required;
• the delivery partner can contact you;
• any necessary delivery instructions are accurate.

GOLO or its delivery partner may be unable to complete delivery where the provided information is incorrect, the customer is unavailable, or the delivery location cannot reasonably be accessed.

Additional delivery attempts or charges may apply where permitted by the applicable order terms.

13. CANCELLATION

Cancellation availability may depend on the status and type of your order.

You may be unable to cancel an order after it has reached a certain stage of processing, preparation or dispatch.

Where cancellation is permitted, any refund will be processed according to the applicable refund and cancellation policy.

A business may cancel an order where it cannot fulfil the order, including due to product unavailability or other operational circumstances.

GOLO may cancel an order where required for security, fraud prevention, technical, legal or operational reasons.

14. REFUNDS

Where a refund is approved, the amount and method of refund may depend on:

• the reason for cancellation;
• the stage of the order;
• the applicable seller policy;
• payment method;
• applicable taxes and charges; and
• applicable law.

Refunds for eligible prepaid orders will generally be processed through the original payment method or another method permitted by the applicable payment provider.

The time taken for a refund to reflect in your account may depend on the payment provider or financial institution.

15. RETURNS, REPLACEMENTS AND PRODUCT ISSUES

Return, replacement or exchange availability may vary depending on the product, seller and applicable law.

Certain products may not be eligible for return or exchange because of their nature, customisation, usage, hygiene considerations or other applicable conditions.

The relevant seller and/or GOLO may review the claim before determining the applicable resolution.

Nothing in these Terms limits any consumer rights available to you under applicable law.

16. PRODUCT QUALITY AND SELLER RESPONSIBILITY

Businesses are responsible for the products and services they list and sell through GOLO, including their quality, description, availability, legality, pricing, warranties and applicable statutory obligations.

GOLO does not independently manufacture or inspect every product listed on the Platform.

You should review the product information, seller information, applicable warranty/return conditions and other relevant details before purchasing.

Nothing in these Terms excludes liability or consumer rights that cannot legally be excluded.

17. REVIEWS AND RATINGS

GOLO may allow customers to provide ratings, reviews, photographs or other feedback regarding businesses and products.

You agree that your submissions must:

• be genuine and based on your experience;
• not contain unlawful, abusive, threatening or defamatory content;
• not contain misleading information;
• not violate another person's privacy or intellectual property rights;
• not be submitted in exchange for an undisclosed benefit.

GOLO may moderate, remove or restrict content that violates applicable policies or law.

18. USER CONDUCT

You must not use GOLO to:

• commit fraud or facilitate fraudulent transactions;
• provide false or misleading information;
• impersonate another person or business;
• misuse promotional offers;
• interfere with the Platform;
• attempt unauthorised access to GOLO systems;
• upload malicious software or harmful content;
• harass businesses, delivery partners, GOLO personnel or other users;
• use the Platform for unlawful purposes;
• manipulate ratings, reviews, orders or other Platform activity; or
• conduct any activity that violates applicable law.

GOLO may take appropriate action against accounts involved in prohibited activity.

19. PROMOTIONS AND OFFERS

GOLO and/or participating businesses may offer discounts, coupons, promotional codes or other offers.

Each promotion may have separate eligibility requirements, validity periods, usage limits and conditions.

Unless expressly stated otherwise, promotional offers:

• cannot be exchanged for cash;
• cannot be transferred;
• may not be combined with other offers; and
• may be withdrawn where permitted by applicable terms or law.

GOLO may restrict promotional benefits where misuse, fraud or manipulation is detected.

20. LOCATION SERVICES

Certain GOLO features may use your location to provide relevant businesses, products, delivery options and other location-based services.

You may control location permissions through your device settings. Restricting location access may affect certain GOLO features.

Where location information constitutes personal data, its processing will be governed by the applicable privacy notice and applicable data protection law.

21. PERSONAL DATA AND PRIVACY

Your use of GOLO involves the collection and processing of certain information, such as account information, contact details, delivery information, order information, payment-related information and information required to provide Platform services.

GOLO will process personal data in accordance with its Privacy Policy and applicable data protection laws.

Where consent is required, GOLO will obtain consent in the manner required by applicable law.

You should read the GOLO Privacy Policy before using the Platform.

The Digital Personal Data Protection Act, 2023 provides requirements concerning notice, consent and processing of personal data, including in the context of online shopping services.

22. THIRD-PARTY SERVICES

GOLO may use third-party service providers for services including:

• payment processing;
• maps and location services;
• communication;
• analytics;
• cloud infrastructure;
• delivery and logistics;
• authentication; and
• other Platform functionality.

Your use of certain third-party services may also be subject to their respective terms and policies.

23. INTELLECTUAL PROPERTY

The GOLO name, logo, application interface, software, design, content, graphics, trademarks and other intellectual property belonging to GOLO are protected by applicable laws.

You may use the Platform only for personal and lawful purposes in accordance with these Terms.

You must not copy, reproduce, modify, distribute, reverse engineer, sell or commercially exploit GOLO's intellectual property without prior written permission, except where permitted by law.

Product images, trademarks, business names and other content belonging to sellers or third parties remain the property of their respective owners.

24. PLATFORM AVAILABILITY

GOLO aims to keep the Platform available and functioning reliably but does not guarantee that the Platform will always be uninterrupted, error-free or available.

The Platform may occasionally be unavailable because of:

• maintenance;
• updates;
• technical failures;
• network problems;
• security incidents;
• third-party service interruptions; or
• circumstances beyond GOLO's reasonable control.

25. ACCOUNT SUSPENSION OR TERMINATION

GOLO may suspend, restrict or terminate access to your account where reasonably necessary, including where:

• you violate these Terms;
• fraudulent or suspicious activity is detected;
• your account is being misused;
• required by law or a governmental authority;
• continued access creates a security or operational risk; or
• the Platform or a particular service is discontinued.

Where appropriate, GOLO may provide notice before taking such action.

Termination does not affect rights or obligations that arose before termination.

26. LIMITATION OF LIABILITY

To the extent permitted by applicable law, GOLO's liability will be limited to the services and role actually provided by GOLO.

GOLO is not responsible for independent acts or omissions of sellers, businesses, manufacturers, third-party service providers or delivery partners, except to the extent that applicable law imposes responsibility on GOLO.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

Nothing in these Terms limits your statutory consumer rights.

27. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold GOLO and its affiliates, officers, employees and service providers harmless from claims, losses, liabilities or expenses arising from:

• your violation of these Terms;
• misuse of the Platform;
• fraudulent or unlawful activity carried out through your account;
• content submitted by you; or
• violation of another person's rights by you.

This clause will apply only to the extent permitted by applicable law.

28. FORCE MAJEURE

GOLO will not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including natural disasters, extreme weather, government actions, strikes, civil disturbances, war, epidemics, network failures, infrastructure failures or other similar events.

29. CHANGES TO THESE TERMS

GOLO may update these Terms from time to time to reflect changes in the Platform, services, technology, business practices or applicable law.

Updated Terms will be made available through the Platform.

Where required by applicable law, GOLO will provide appropriate notice of material changes.

Your continued use of the Platform after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by law.

30. GRIEVANCE REDRESSAL

If you have a complaint regarding the Platform, an order, a business, delivery, payment or another GOLO service, you may contact GOLO through the customer support/grievance mechanism provided in the Platform.

GOLO will handle grievances in accordance with applicable law and its applicable grievance process.

The Consumer Protection (E-Commerce) Rules require e-commerce entities to maintain an appropriate grievance redressal mechanism and provide relevant grievance officer information.

31. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by the laws of India.

Subject to applicable consumer protection laws and the jurisdiction available to consumers under applicable law, disputes arising from these Terms shall be subject to the jurisdiction of the courts/competent authorities at Bhopal, Madhya Pradesh.

Nothing in this clause is intended to restrict any statutory right of a consumer to approach a competent consumer forum, commission or other authority having jurisdiction under applicable law.

32. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be modified or interpreted to the extent necessary to make it enforceable, and the remaining provisions shall continue to remain in effect.

33. ENTIRE AGREEMENT

These Terms, together with the GOLO Privacy Policy, applicable refund/cancellation policies, and any other terms specifically applicable to particular services or promotions, constitute the agreement governing your use of GOLO.

34. CONTACT US

For questions, complaints or support: