GOLOBIZ – CUSTOMER PRIVACY POLICY
Effective Date: 1st Oct, 2026
This Privacy Policy explains how Keren Edge Solutions Private Limited (“GOLOBIZ”, “Company”, “we”, “us” or “our”), operating the GOLO, GOLOBIZ and GOLO Logistics brands and services, collects, uses, stores and protects personal data when you use the GOLOBIZ customer application, website or related services (“Platform”).
1. INFORMATION WE COLLECT
Depending on how you use the Platform, we may collect:
- Name, mobile number, email address and account information;
- Delivery addresses, saved locations and location information where enabled;
- Orders, purchases, enquiries, quotations, returns, refunds and transaction history;
- Payment and transaction-related information received from payment partners;
- Information shared with merchants, delivery personnel or customer support;
- Device, application, IP address, log, crash and technical information;
- Ratings, reviews, feedback, photographs and other content you submit; and
- Other information you voluntarily provide or that is reasonably necessary to provide the requested service.
2. WHY WE PROCESS YOUR PERSONAL DATA
We may process your personal data to:
- create and manage your account;
- help you discover local businesses, products and services;
- process orders, enquiries, quotations, payments, refunds and returns;
- arrange, assign and track deliveries through GOLO Logistics or other delivery partners;
- communicate order, payment, delivery and support updates;
- prevent fraud, misuse, unauthorized activity and security incidents;
- improve search, storefronts, logistics, products and user experience;
- maintain records and comply with applicable legal, tax and regulatory requirements; and
- send promotional communications where permitted by law and, where consent is required, after obtaining the required consent.
3. LOCATION
Where you enable location access, GOLOBIZ may use location information for local business discovery, distance calculation, delivery, routing and other location-based functions. You can control location permissions through your device settings.
4. SHARING OF PERSONAL DATA
We may share relevant personal data with:
- merchants, where necessary to process and fulfil your order or enquiry;
- GOLO Logistics and delivery partners;
- payment gateways, banks, financial service providers and technology/service providers acting for us;
- government authorities or other persons where required by law or lawful process; and
- other parties where reasonably necessary to prevent fraud, protect users or protect the rights and security of GOLOBIZ.
We do not sell your personal data as a standalone product.
5. INFORMATION SHARED WITH MERCHANTS
When you place an order or submit an enquiry, the relevant merchant may receive information reasonably necessary for fulfilment, such as your name, contact information, delivery location and order details.
Merchants are required to use such information only for the relevant transaction and legitimate fulfilment purposes and not for unauthorized marketing, resale, disclosure or unrelated use.
6. PAYMENTS
Payments may be processed through third-party payment providers. Such providers may process payment information under their own applicable policies.
GOLOBIZ may receive transaction information necessary to confirm, reconcile and administer payments, refunds and orders.
7. DATA SECURITY
We implement reasonable technical and organisational measures appropriate to the nature of the personal data processed to protect it against unauthorized access, loss, misuse, alteration or disclosure.
No electronic system or transmission can be guaranteed to be completely secure.
8. RETENTION
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining transaction and accounting records, resolving disputes, preventing fraud, complying with legal obligations and protecting legitimate business interests.
When personal data is no longer required, it will be deleted or anonymised where reasonably practicable, subject to applicable law.
9. YOUR DATA RIGHTS
Subject to applicable law, you may request access to information about your personal data and its processing, correction or completion of inaccurate or incomplete data, erasure where permitted, withdrawal of consent where processing is based on consent, and other rights available under applicable data protection law.
You may also make a grievance regarding our processing of your personal data.
Requests may be submitted through the privacy/grievance contact provided below. We may need to verify your identity before acting on a request.
10. CONSENT AND WITHDRAWAL
Where processing is based on consent, you may withdraw consent through the means provided by GOLOBIZ.
Withdrawal will not affect processing already carried out lawfully before withdrawal and may affect our ability to provide certain features or services.
11. CHILDREN
The Platform is intended for persons who are legally permitted to use the relevant services and enter transactions.
We do not knowingly seek personal data from children in circumstances where parental or guardian consent is required. If you believe a child has provided personal data improperly, please contact us.
12. CHANGES
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.
The updated version will be made available through the Platform.
13. CONTACT AND GRIEVANCE
If you have questions, data rights requests, or grievances regarding our processing of personal data, please contact our designated Privacy / Grievance Contact: